Willdesk offers powerful AI features, including AI Assistance and AI Agent. It supports all communication channels, including:

These functionalities rely on your knowledge base and AI action to work effectively. Maintaining a well-organized and comprehensive knowledge base is crucial to ensure the AI delivers accurate and relevant responses.

For more information about AI functions, please refer to the following documents

We have launched a new version in the middle of this month by optimizing the procedure of Multiple Store Integration in one Willdesk account. What's more, it is available for you to consider Page Speed Customization Service inside our APP, come and try them to boost your Business now!

We are pleased to announce that we now includes a new feature: offline message push.

When your customers go offline, the chat messages you send to them will automatically be converted into email format and sent to their inbox. This means that even if your customer is offline, you can still keep in touch with them and ensure that you don't miss any important conversations or business opportunities.

We believe that this new feature will have a positive impact on your business by helping you better communicate and interact with your customers. If you need any help or support, please feel free to contact us at any time.

We're excited to announce that we now supports store-level settings for single-brand multi-store setups! With this update, you can easily personalize your plugin's settings for each individual store to better fit their specific needs.

In cases where a store hasn't made any personalized settings, the plugin will display the default settings of the single brand. However, we've made it easy for you to enable and make personalized store-level settings by providing a clear prompt to turn on the feature before making any changes.

This ensures that you have full control over each store's settings while maintaining a consistent brand identity across all stores.

We believe this update will greatly improve your multi-store management experience and help you provide a more tailored and engaging shopping experience for your customers. Try it out today and let us know what you think!

Shortcuts has been released. Set up quick answers to your most popular questions prepared in advance. Come and enjoy the function !✨

Email integration has been released. Connect your email with us to turn on Ticketing and manage all messages from your customers directly in your Willdesk Inbox!

You can customize a primary color for your live chat widget's appearance and separate FAQ page for different stores

Teams and Auto-assignment team rule has been released. Support to assign inquiries from multi stores to separate teams.